At BMC Wholesale, maintaining efficient and respectful communication with our members is a top priority. To ensure smooth operations and a high standard of service, we reserve the right to suspend or ban accounts for the following reasons:
1. Inactivity Over the Past Year
Accounts that have not placed any orders within the last 12 months may be closed. This allows us to prioritize active members and streamline our processes.
2. Frequently Asking Questions Already Answered
Members who contact us (via email or phone) regarding information that is clearly stated in our FAQ or other sections of our website may have their accounts suspended. We strongly encourage all members to thoroughly review the resources available before reaching out.
3. Lack of Familiarity with Our Risk-Free Order Process
Our Risk-Free Order Process page outlines essential policies that every member should understand before placing an order. Members whose questions indicate they have not reviewed this page may face account suspension, as it demonstrates a lack of alignment with our standards.
4. Excessive Email Communication
Sending multiple successive emails in short intervals (e.g., less than five minutes apart) disrupts our workflow and hampers our ability to provide effective customer support. Members who engage in such behavior risk having their accounts suspended or banned.
Note: Email is NOT a live chat. Please be concise in your messages. For example, if you have 10 questions, write them all in a single email rather than sending 10 separate emails in quick succession. Sending multiple emails in the same day regarding similar topics (e.g., appointments, invoices, order follow-ups) does not speed up processing and may create unnecessary tension, which is not in anyone’s best interest. We typically respond to emails within 1 business day, addressing them in the order they are received.
5. Calling After-Sales Support Without Making a Purchase or Excessive Calling
Contacting our after-sales support team by phone when you have never placed an order, or engaging in excessive calling, will result in an immediate account ban.
Note: We prioritize email communication over phone calls. This approach ensures that all inquiries, especially those related to quantities and pricing, are documented clearly to avoid misunderstandings. Emails provide a reliable record of our discussions and help us manage your requests more efficiently. We appreciate your understanding and cooperation in using email as the primary means of communication.
6. Abuse of Warranty
We are proud to offer a 90-day warranty on our Grade A (Excellent) and B (Good) devices. However, customers who attempt to abuse this policy—such as trying to return one or more devices after the 90-day period—risk having their accounts banned.
7. Invalid Email Address During Registration
Providing an incorrect or invalid email address during registration will result in the account being deleted. It is the member’s responsibility to ensure they provide a valid and accessible email address during the signup process. This ensures we can maintain proper communication and avoid unnecessary issues.
8. Irrelevant Business Activity
Accounts registered by businesses that are not directly involved in mobile device repair, sales of electronic devices, or other related fields will be closed. We exclusively work with businesses that are relevant to the mobile device industry to maintain the quality and focus of our network.
9. Submitting your first Risk-Free Request with Insufficient Variety
We encourage you to add multiple items to your request (a minimum of 10-15 different devices and quality grades is recommended; for example: 3 x iPhones (Excellent Grade), 2 x iPads (Good Grade), 4 x Samsung Galaxy devices (Excellent Grade), 1 x Android tablet (Fair Grade), etc.). The more categories you include, the more frequently you’ll receive emails about available stock that matches your interests. This helps us understand your preferences and allows us to provide tailored offers.
Please note: If a request contains only 1 or 2 models, or multiple listings of the same model, we reserve the right to cancel the request and remove it from our email notification list. With such a limited variety of models, it becomes challenging for us to accurately understand your needs.
Since no payment is required to submit a request, there is absolutely no reason to limit yourself to only a few models.
Members who submit their first request with only 1 or 2 models may also risk having their accounts banned. This lack of variety suggests either a misalignment with our working standards or insufficient review of our policies, making it difficult for us to effectively advise or offer alternatives.
What This Means for You
If you take the time to read and respect our conditions, follow the order process, and communicate efficiently, then you are exactly the kind of customer we value. We’ll be delighted to do business with you. This ensures you get the best deals on the market, meaning more profit for your business. Plus, with no time wasted on unnecessary clarifications or inefficient communication, everything will be fast, smooth, and stress-free.
If you fail to communicate efficiently, ignore the information on our website, or repeatedly ask questions already addressed in our FAQ, we’re not interested in doing business with you—regardless of how big your company might be. The main reason we have the best prices is because we are not in the business of wasting time, and you shouldn’t be either. We know by experience that a serious, long-term business partner will always utilize the resources we’ve made available on our website before reaching out or placing an order request.
If your account has been suspended or banned and you believe this decision was made in error, please contact us with your account details for review.
Thank you for your understanding and for helping us maintain the highest standards at BMC Wholesale.
The BMC Wholesale Team
