Most frequently asked questions.

Yes. Once your item(s) have shipped, we will send you an email with a tracking number.

We use Canada Post with a signature on reception. The shipping cost for expedited is $29.99 anywhere in Canada, and Xpresspost is $49.99. US shipping is $39.99. Additionally, you can also schedule a pickup for your order in person at our warehouse in Quebec City.

You should expect to receive your cell phone or tablet in 1-5 business days anywhere in Canada.

Yes, we also ship to the USA. We can also ship internationally, but you have to contact us to complete the transaction.

Yes, all our phones are guaranteed for 90 days. (Physical and/or water damage void the warranty).

If you receive a device that doesn’t comply with your order for functionality or quality issues, we will replace it for you.

You can exchange your item within 90 days from the date of purchase. Products must be returned in the same condition as received using the original packaging.

You can pay by PayPal (credit card), Interac Email Transfer, or direct bank deposit/wire transfer.

Since we are a Canadian company, our prices are in CAD. You can check this website for real-time currency exchange rates.

We use PayPal to make payments on our online store, but you do not need a PayPal account to pay with your credit card via PayPal. To learn more, check this video.
PayPal is 100% safe and secure!

Yes, taxes are applied to each order depending on your province. There are no taxes to pay for orders outside of Canada, but customs fees must be paid by the customer.

Generation Questions

The process is designed to be hassle-free. Begin by registering for an account, a quick task that typically takes less than a minute. Once registered, you can select the items you want, add them to your shopping cart, and easily navigate through the checkout process using our online guide. We accept various payment methods, including credit cards, PayPal, and wire & bank transfers.

To sign up for an account, you must have a valid shipping address in either Canada or the United States.

Absolutely! We welcome buyers from around the globe. However, if you’re an international business buyer or dealer (outside the US), it’s essential that you have expertise in selling used cell phones and other electronics. For shipping, you’ll need to coordinate your shipping/export/import logistics and arrange for your courier to pick up your order from our pickup site. Alternatively, we currently ship to Canadian and US addresses exclusively. If you’re an international buyer, please provide a Canadian or US shipping address. If your final destination is outside Canada and the US, it’s your responsibility to organize a forwarding service to ship your package to the intended location.

BMCWholesale operates on a tier-based discount system. As a reseller, your discount is influenced by your membership status, determined by your Membership Level and Claim Status. While achieving a top buyer status may take time, we offer an expedited option through our store credit purchase program. By purchasing BMCWholesale credits, you can instantly upgrade your Membership status and enjoy enhanced discounts.

Our company employs cutting-edge technology and operates with a state-of-the-art cloud-based system. As a result, our always-current and always-accurate wholesale price list is available in real-time on our website. We don’t utilize spreadsheets or emails for our inventory; everything is seamlessly integrated into our online platform.

**BRAND NEW:** The item is brand new, and the battery health is 100%.

**EXCELLENT:** Barely shows a visible sign of use, nearly like new. Battery health is above 85%.

**GOOD:** Shows little wear with few minor scratches and/or scuffs resulting from light use. Battery health is above 85%.

**FAIR:** Exhibits higher than average wear with noticeable scratches and/or scuffs and/or non-original parts. Battery health is above 80%.

You can choose the quality grade you want to order on each device’s product page. Start your order here.

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