Once your order is officially confirmed and payment fully cleared, it’s quickly processed and shipped within 1 to 3 business days.
Our logistics team works efficiently to ensure your package is prepared, checked, and sent out as soon as possible.
(Please note: this refers to preparation time, not the carrier’s transit time.)

P.S.: If you prefer to pick up your order once it’s completed, the same 1–3 business day preparation delay applies.
We’ll contact you as soon as your order is ready to schedule a convenient pickup appointment at our warehouse.

Watch our warehouse team in action fulfilling daily orders in this short behind-the-scenes video.

Yes. Once your item(s) have shipped, we will send you an email with a tracking number.

The shipping cost for expedited is $29.99 anywhere in Canada, and Xpresspost is $49.99. Additionally, you can also schedule a pickup for your order in person at our warehouse in Quebec City.

Once your order is shipped (typically within 1–2 business days), delivery usually takes 1–5 business days anywhere in Canada.

Yes, we can ship internationally. However, you must contact us before completing the transaction and provide your own shipping label. Once your order is ready, you will need to schedule a pickup from our warehouse.

Yes, of course! Our facility is located in Quebec City, Canada. If you wish to pick up your order, you will need to schedule an appointment after we confirm that your order is ready for pickup.

Please note that this is a warehouse, not a retail store. You must email us in advance to schedule a pickup date and time to ensure that a team member is available to assist you.

No, we do not have a minimum order requirement—you are free to order just one device if you’d like. However, keep in mind that shipping fees and the small order fee apply, so it’s up to you to determine if a single-device order remains cost-effective for your business. The advantage of ordering multiple devices in one shipment is that the shipping cost is spread across several items, rather than just one.

Please note: A $10 CAD fee applies per device when placing an order of 5 units or fewer. Orders of more than 5 units are charged only at the standard pricing shown in the live inventory.

Please note: For Grade C (Fair) devices, we reserve the right to decline warranty claims related to aesthetic defects. By ordering Grade C, you acknowledge that these devices may have visible signs of wear, including scratches, scuffs, or slightly burned screen. We are transparent about what a Grade C device looks like—please see the video below for reference.

If you receive a device that does not match your order due to functionality or quality issues, we will either replace it or issue store credit.

For warranty claims, please email: [email protected]

Note: Our support team may request pictures and/or videos showing the issue you are experiencing with the device.

Defective devices can be exchanged within 90 days from the date of purchase.
To qualify for an exchange, the device must present a verifiable functional or hardware defect.

Devices must be returned in the same condition as received, using the original packaging.
Return shipping is the customer’s responsibility.

Please note:

• Grade C devices are not eligible for return or exchange due to cosmetic reasons, as these units are sold at a discounted price with visible wear acknowledged at purchase.

• Physical or liquid damage voids all warranty and exchange eligibility.

• Performance levels may vary depending on the model and specifications of each device (for example, an entry-level Samsung Galaxy A5 will naturally perform slower than a Samsung Galaxy S26). Such differences are normal and not considered a defect.

• Entry-level models may also not support the latest software or system updates, which is expected based on their hardware limitations and original release date.

• Any return request without a verifiable manufacturing defect will be declined.

All claims must be submitted to: [email protected]

Once we receive your device, please allow an average of 2–3 business days for inspection.
Our team will then contact you with the next steps.

No. Our devices are not iCloud or Samsung locked and are not blacklisted. We source our inventory in large pallets directly from Canadian and U.S. telecommunication companies and businesses.

You can watch a video example of the types of devices we often acquire here.

To keep our pricing competitive and reduce electronic waste, all our used devices are shipped without accessories or original boxes. This allows us to focus on what matters most: providing fully tested, high-quality devices at the best possible value.

It’s part of our commitment to efficiency, sustainability, and affordability.

Note: Brand-new devices usually come with their original box and standard accessories, unless stated otherwise.

We do not provide individual photos or videos of devices — not because we don’t want to, but for logistical and cost reasons. Our warehouse staff are focused on testing, processing, and preparing orders, which helps keep operations efficient and allows us to maintain the best possible wholesale prices.

If you would like to see devices before ordering, you can:

• Book a live video conference or in-person visit with a BMC Wholesale representative. You will be able to view the devices in real time, ask questions, and request close-ups.

• Explore our YouTube, TikTok, and other social channels, where we regularly post inventory showcases and behind-the-scenes content.

• Check our grading reference page for sample videos and explanations of Grade A, B, and C devices.

In summary, custom photos or videos upon request are not part of our daily workflow. If you require personalized visuals, please book a live video appointment with a representative.

P.S.: Please note that any request outside of our standard logistics workflow (such as personalized photos, videos, or custom handling) may involve a service fee. This fee is usually fully deductible from your next order if the request directly contributes to a confirmed purchase or helps move forward with a sale.

Many of our clients have shared their success stories and positive experiences working with BMC Wholesale.
If you’d like to see what they’re saying, visit our dedicated page here.

For your first BMC Wholesale order, please watch the video below:

Once you become an active customer, you will gain access to the BMC Wholesale TradePortal, where you can view our live inventory, pricing, and available quantities directly within the platform.

At BMC Wholesale, we offer several payment methods to accommodate your preferences:

• PayPal/Credit Card: Use your PayPal account or pay directly with your credit card through PayPal’s secure platform. A PayPal account is not required for credit card payments.
  (For PayPal or credit card payments, a 5% additional fee will be applied to your order.)
  

• Interac Email Transfer: A convenient option for Canadian customers to transfer funds directly from their bank accounts.
  E-transfer (no additional fee).
  

• Direct Bank Deposit/Wire Transfer*: Suitable for larger transactions, allowing direct transfers between bank accounts.
  E-transfer (no additional fee).
  

Please note that all prices are listed in Canadian Dollars (CAD).

– *International Wire Transfer: A 3% fee applies to international wire transfers.

As is standard in professional wholesale transactions, all payments made to BMC Wholesale go through a short 2–5 business day clearing and verification period before order preparation and shipping begin.
This brief delay ensures that every payment is fully cleared and secure — a normal safeguard that protects both parties from potential payment reversals or banking delays.

This process generally applies to new accounts, first-time orders, and larger payment amounts.
BMC Wholesale may also request a valid government-issued photo ID or supporting verification documents when necessary.

Our approach keeps transactions secure and fully professional — exactly what our verified members expect.

Note: The clearing period most often applies to direct deposits, wire transfers, and credit card payments. A shorter delay is generally applied to Interac e-Transfer payments, which typically clear faster once received.

Since we are a Canadian company, our prices are in CAD. You can check this website for real-time currency exchange rates.

Yes — cash payments are accepted for in-person transactions at our Quebec City warehouse.
Please note that Quebec taxes (14.975%) still apply, exactly as with any other payment method, and a proper invoice is always issued for every cash transaction.

Taxes are mandatory and non-negotiable — this is required by law, regardless of the payment method.

No, our prices are not negotiable. They are already set at the lowest possible level based on true market value. This ensures you get devices at a rate that still allows you to earn a profit when reselling. By keeping our pricing transparent and competitive, we save everyone time and provide consistent value, quality, and fairness to all of our customers.

We use PayPal to process credit card payments. However, you do not need a PayPal account to pay with your credit card through PayPal. PayPal is 100% safe and secure.

Since this payment method falls outside our regular accounting procedures — as each transaction requires a manual payment link to be generated by our accounting department — additional handling is required.

For this reason, credit card payments are generally accepted only under certain conditions, such as a minimum purchase amount or a minimum number of devices ordered. (Please confirm with your sales representative at the time of purchase.)

Note: For PayPal/credit card payments, a 5% additional fee will be applied to your order.

Important Payment Reminder

If you are paying by credit card, please make sure to complete your payment promptly. In the past, some customers completed their payment several days after placing their order, and by the time the payment was received, the requested items had already been sold.

Please note that devices are not reserved until full payment is received.

If this situation occurs, our team will contact you so you can select alternative options.

Credit Card Refund Policy

We rarely issue refunds for credit card payments. Instead, we generally offer store credit for the full amount.

However, if you prefer to receive a refund, please note that it will be processed minus a 5% transaction fee.

Thank you for your understanding.

Yes, we charge taxes based on the province in Canada or the country where you’re located. However, as a business, these taxes should generally not be a major concern, as you can often recover them on business expenses. If you’re a Canadian business, you may be able to claim these taxes back through input tax credits; for international clients, tax implications vary depending on local regulations. Please check with your accountant to confirm specific tax benefits for your business.

If you have a tax exemption (e.g., First Nation status), simply contact us, and we’ll adjust this accordingly for your orders.

Learn More About Taxes Here.

First Order (New Customers)

Start by creating a free BMC Wholesale account.
Once logged in, you’ll gain access to our Live Inventory, where you can view all devices currently available for immediate shipment.

To place your first order, select the items you want from the Live Inventory and email your request to [email protected], including models, quantities, grades, and your billing and shipping address.

Example:

Hi,
I would like to order:
• 5 x Galaxy S10 (128GB) – B Grade
• 10 x Galaxy S21 (128GB) – A Grade
• 5 x iPhone 12 Mini (128GB) – B Grade
• 5 x iPad 5 (32GB) – B Grade
etc.

My billing and shipping address is:
[Your Address]

A BMC Wholesale representative will review your request, confirm availability, and send you an official invoice.

Payment methods:

• E-Transfer (no transaction fee)

• PayPal / Credit Card (5% processing fee)

After Your First Order (TradePortal Access)
Once your first order is completed, your account is upgraded with access to BMC Wholesale TradePortal — our private B2B platform for returning customers.

TradePortal allows you to:

• Access live inventory & pricing

• Submit Buy Requests (Wishes)

• Reserve stock in advance

• Receive personalized offers

• Track orders, invoices, and account activity

• Place future orders faster

Second Order & Ongoing Orders

After TradePortal access is activated, all future orders are managed directly through the platform, providing faster ordering, better planning, and priority access to inventory.

Summary

• First order: Manual, assisted by a representative

• After first order: TradePortal access unlocked

• Second order & beyond: Platform-based ordering through TradePortal

Absolutely. Our team is made up of a large group of dedicated representatives and skilled technicians who handle testing and logistics. However, before speaking with a member of our team, you’ll need to create a free customer account. Once registered, you can fill out our Call Back Request Form, and someone will get back to you.

Please note: we strongly recommend reading our FAQ before requesting a call, as over 90% of the questions we receive by phone are already answered here. This helps us avoid unnecessary delays and allows our team to stay focused on providing fast service and competitive pricing.

As a wholesale company, optimizing our time is essential — otherwise, we’d need to hire a full-time employee just to repeat information already available on our website, which would inevitably lead to increased prices.

As outlined in our Good Fit/Account Policy page, we kindly ask members to review the FAQ before requesting a call. Repeated questions already covered in our FAQ may result in account restrictions, as we strive to keep our team efficient and our prices low for everyone.
Thank you for your understanding and cooperation.

To create an account, you must confirm that you are a phone reseller, store owner, or a serious aspiring phone reseller looking to sell quality mobile devices to your customers.

You must also acknowledge that you have read and understood the BMC Wholesale “Are We a Good Fit?” / Account Policy page.

Absolutely! We welcome buyers from around the world. However, if you are an international business buyer or dealer (outside Canada), it is important that you have experience selling used cell phones and other electronics.

At this time, we ship to Canadian addresses only. If you are an international buyer, you will need to provide a valid Canadian shipping address.

If your final destination is outside Canada, it will be your responsibility to arrange a forwarding service to ship the package from Canada to its final destination.

BRAND NEW: The item is brand new, and the battery health is 100%.

EXCELLENT (A Grade): Barely shows a visible sign of use, nearly like new. Battery health is above 85%.

GOOD (B Grade): Shows little wear with few minor scratches and/or scuffs resulting from light use. Battery health is above 80%.

FAIR (C Grade): Visible wear (scratches, scuffs), possible light screen burn, or non-original parts, with battery health above 80%.

As a wholesaler, we do not display color options for devices, as most of our clients are primarily focused on competitive pricing rather than specific colors.

If you have a particular color preference, please feel free to contact us and let us know your request. We will review our available inventory and let you know what may be possible.