CUSTOMER SERVICE INQUIRIES

Absolutely. Our team includes over 20 representatives and more than 10 technicians dedicated to testing and logistics. However, before speaking with a member of our team, you’ll need to create a free customer account. Once registered, you can fill out our Call Back Request Form, and someone will get back to you.

Please note: we strongly recommend reading our FAQ before requesting a call, as over 90% of the questions we receive by phone are already answered here. This helps us avoid unnecessary delays and allows our team to stay focused on providing fast service and competitive pricing.

As a wholesale company, optimizing our time is essential — otherwise, we’d need to hire a full-time employee just to repeat information already available on our website, which would inevitably lead to increased prices.

⚠️ As outlined in our Good Fit/Account Policy page, we kindly ask members to review the FAQ before requesting a call. Repeated questions already covered in our FAQ may result in account restrictions, as we strive to keep our team efficient and our prices low for everyone.
Thank you for your understanding and cooperation.

First, create a free BMC Wholesale account. Once logged in, you’ll see a Live Inventory tab in the menu where you can view all devices currently available for immediate shipment.

You may also submit a Risk-Free Request to help us understand your preferred devices and notify you when matching stock becomes available. This helps build your buyer profile for better offers.

Please note: The BMC Wholesale website is not a payment platform.
No payment is taken directly on the site. All orders are processed manually through one of our representatives.

When you’re ready to place an order based on what’s available in the live inventory, simply email us at sales@bmcwholesale.com with your request. For example:

Hi,
I would like to order:
• 5 x Galaxy S10 (128GB) – B Grade
• 10 x Galaxy S21 (128GB) – A Grade
• 5 x iPhone 12 Mini (128GB) – B Grade
• 5 x iPad 5 (32GB) – B Grade
etc.

My billing and shipping address is: [Your Address]

A representative will review your request and get back to you to confirm everything before sending the invoice.
Payment can be made by e-transfer (no transaction fee) or PayPal/Credit Card (5% transaction fee).

Wondering about the condition of the devices sold at BMC Wholesale? Here’s what you need to know:

• BRAND NEW: The device is unused, with a battery health of 100%.
• EXCELLENT (A): Shows barely any visible signs of use, almost like new, with battery health above 85%.
• GOOD (B): Displays minor wear, such as a few light scratches or scuffs, with battery health above 85%.
• FAIR (C): Noticeable wear, including scratches, scuffs, or non-original parts, with battery health above 80%.

Note: Unless otherwise stated on the product page, our devices are used, not refurbished. We offer a 90-day warranty on our Excellent, Good, and Fair grade devices.

Are your devices iCloud/Samsung locked or blacklisted?

No, our devices are not iCloud/Samsung locked or blacklisted. We purchase our inventory in large pallets directly from telecommunication companies and businesses. Watch a video example of the types of devices we often acquire here.

For examples of each grade, check the video:

All our phones come with a 90-day guarantee (unless otherwise specified on the product page). Please note that physical and/or water damage will void the warranty.

Please note: For Grade C (Fair) devices, we reserve the right to decline warranty claims related to aesthetic defects. By ordering Grade C, you acknowledge that these devices may have visible signs of wear. We are transparent about what a Grade C device looks like—please see the video below for reference.

For warranty claims, please email us at: warranty@bmcwholesale.com
To ensure a written record, claims must be submitted via email only. We typically respond within 1 business day.

Join the BMC Wholesale Network

Unlock access to premium, quality-tested mobile devices at unbeatable prices. Whether you’re a reseller, repair shop, or a business seeking growth opportunities, we provide tailored solutions designed to help you succeed.

✅ Trusted Wholesale Partner Since 2015
✅ Risk-Free Order Process
✅ Exclusive Deals and Top-Quality Devices

Sign up today to experience the benefits of partnering with an industry leader.

🔗 First things first! Learn more about our unique risk-free order process here to get started ►
🔗 See if We’re a Good Fit for Your Business ►

Unlock access to an extensive inventory of quality-tested mobile devices at competitive wholesale prices. Take advantage of fast shipping and advanced tools designed to support business growth.

Start Registration Now

Looking to sell your mobile devices in bulk to a trusted buyer? BMC Wholesale is here to help. We purchase unlocked devices in bulk and have the capital to acquire lots worth hundreds of thousands of dollars. Whether you’re upgrading inventory or liquidating stock, we’re ready to make a competitive offer.

Learn More Here

We invite you to visit our Investor, Partnerships & Collaborations page for further information.

Please send international sales inquiries to: international@bmcwholesale.com

Think you have what it takes to grow with BMC Wholesale? Join our commission-based team, where your earning potential is virtually unlimited. Whether you excel in sales or in connecting us with trusted suppliers, your contributions will directly impact your success. If you’re ambitious, driven, and ready to take control of your income, apply now and be part of our success story!