Absolutely. Our team is made up of a large group of dedicated representatives and skilled technicians who handle testing and logistics. However, before speaking with a member of our team, you’ll need to create a free customer account. Once registered, you can fill out our Call Back Request Form, and someone will get back to you.

Please note: we strongly recommend reading our FAQ before requesting a call, as over 90% of the questions we receive by phone are already answered here. This helps us avoid unnecessary delays and allows our team to stay focused on providing fast service and competitive pricing.

As a wholesale company, optimizing our time is essential — otherwise, we’d need to hire a full-time employee just to repeat information already available on our website, which would inevitably lead to increased prices.

As outlined in our Good Fit/Account Policy page, we kindly ask members to review the FAQ before requesting a call. Repeated questions already covered in our FAQ may result in account restrictions, as we strive to keep our team efficient and our prices low for everyone.
Thank you for your understanding and cooperation.

First Order (New Customers)

Start by creating a free BMC Wholesale account.
Once logged in, you’ll gain access to our Live Inventory, where you can view all devices currently available for immediate shipment.

To place your first order, select the items you want from the Live Inventory and email your request to [email protected], including models, quantities, grades, and your billing and shipping address.

Example:

Hi,
I would like to order:
• 5 x Galaxy S10 (128GB) – B Grade
• 10 x Galaxy S21 (128GB) – A Grade
• 5 x iPhone 12 Mini (128GB) – B Grade
• 5 x iPad 5 (32GB) – B Grade
etc.

My billing and shipping address is:
[Your Address]

A BMC Wholesale representative will review your request, confirm availability, and send you an official invoice.

Payment methods:

• E-Transfer (no transaction fee)

• PayPal / Credit Card (5% processing fee)

After Your First Order (TradePortal Access)
Once your first order is completed, your account is upgraded with access to BMC Wholesale TradePortal — our private B2B platform for returning customers.

TradePortal allows you to:

• Access live inventory & pricing

• Submit Buy Requests (Wishes)

• Reserve stock in advance

• Receive personalized offers

• Track orders, invoices, and account activity

• Place future orders faster

Second Order & Ongoing Orders

After TradePortal access is activated, all future orders are managed directly through the platform, providing faster ordering, better planning, and priority access to inventory.

Summary

• First order: Manual, assisted by a representative

• After first order: TradePortal access unlocked

• Second order & beyond: Platform-based ordering through TradePortal

Once your order is officially confirmed and payment fully cleared, it’s quickly processed and shipped within 1 to 3 business days.
Our logistics team works efficiently to ensure your package is prepared, checked, and sent out as soon as possible.
(Please note: this refers to preparation time, not the carrier’s transit time.)

P.S.: If you prefer to pick up your order once it’s completed, the same 1–3 business day preparation delay applies.
We’ll contact you as soon as your order is ready to schedule a convenient pickup appointment at our warehouse.

Watch our warehouse team in action fulfilling daily orders in this short behind-the-scenes video.

Wondering about the condition of the devices sold at BMC Wholesale? Here’s what you need to know:

BRAND NEW: The device is unused, with a battery health of 100%.

EXCELLENT (A): Shows minimal signs of use, almost like new, with battery health above 85%.

GOOD (B): Displays minor wear, such as light scratches or scuffs, with battery health above 80%.

FAIR (C): Visible wear (scratches or scuffs), possible light screen burn, or non-original parts, with battery health above 80%.

Note: Unless otherwise stated on the product page, our devices are used, not refurbished. We offer a 90-day warranty on our Excellent, Good, and Fair grade devices.

Are your devices iCloud / Samsung locked or blacklisted?

No. Our devices are not iCloud-locked, Samsung-locked, or blacklisted. We source our inventory in large pallets directly from telecommunication companies and businesses. You can watch a video example of the types of devices we frequently acquire here.

For examples of each grade, watch the video below.

BRAND NEW: The item is brand new, and the battery health is 100%.

EXCELLENT (A Grade): Barely shows a visible sign of use, nearly like new. Battery health is above 85%.

GOOD (B Grade): Shows little wear with few minor scratches and/or scuffs resulting from light use. Battery health is above 80%.

FAIR (C Grade): Visible wear (scratches, scuffs), possible light screen burn, or non-original parts, with battery health above 80%.

Yes, all our phones are guaranteed for 90 days. (Physical and/or water damage void the warranty.)

Please note: For Grade C (Fair) devices, we reserve the right to decline warranty claims related to aesthetic defects. By ordering Grade C, you acknowledge that these devices may have visible signs of wear, including scratches, scuffs, or slightly burned screen. We are transparent about what a Grade C device looks like—please see the video below for reference.

For warranty claims, please email us at: [email protected]
To ensure a proper written record, all claims must be submitted by email only. We typically respond within 1 business day.

Note: Our support team may request photos and/or videos showing the issue you are experiencing with the device. Once we receive the returned device, please allow approximately 2–3 business days for inspection. After the inspection is completed, our team will contact you with the next steps.

Warranty Policy – Abuse Prevention

Customers who attempt to abuse this policy—for example, by attempting to return devices after the 90-day warranty period, or by submitting devices that show no reported issue upon inspection—may have their BMC Wholesale account permanently suspended or terminated.

Join the BMC Wholesale Network

Unlock access to premium, quality-tested mobile devices at competitive wholesale prices. Whether you’re a reseller, repair shop, or a business looking to grow, BMC Wholesale provides reliable supply solutions designed to support your success.

✅ Trusted Wholesale Partner Since 2015
✅ Structured Order Process for Professional Buyers
✅ Competitive Pricing and Quality-Tested Devices

Sign up today to start working with a trusted supplier in the mobile device industry.

🔗 First things first! Learn more about our Order Process / How to Order here to get started ►
🔗 See if We’re a Good Fit for Your Business ►

Unlock access to an extensive inventory of quality-tested mobile devices at competitive wholesale prices. Take advantage of fast shipping and advanced tools designed to support business growth.

Start Registration Now

Looking to sell your mobile devices in bulk to a trusted buyer? BMC Wholesale purchases unlocked devices in large quantities and has the capital to acquire lots worth hundreds of thousands of dollars. Whether you're upgrading inventory or liquidating stock, our team is ready to review your offer and make a competitive proposal.

Learn More →

We invite you to visit our Investor, Partnerships & Collaborations page for further information.

Please send international sales inquiries to: [email protected]

Think you have what it takes to grow with BMC Wholesale?
We are always looking for motivated individuals to join our commission-based network. Whether you focus on generating sales or connecting us with reliable device suppliers, your performance will directly impact your earning potential.

If you’re driven, entrepreneurial, and ready to grow with us, apply today.