Accounts that have not placed any orders within the last 12 months may be closed. This allows us to prioritize active members and streamline our processes.

Members who contact us regarding information that is clearly stated in our FAQ or other sections of our website may have their accounts suspended. We strongly encourage all members to thoroughly review the resources available before reaching out.

Our Order Process page walks you through the ordering process to ensure a smooth and efficient experience.

Sending multiple successive emails in short intervals (e.g., less than five minutes apart) disrupts our workflow and limits our ability to provide efficient customer support. Members who repeatedly engage in this behavior may have their accounts temporarily suspended or permanently banned.

Note: Email is not a live chat. Please keep your messages clear and concise. If you have multiple questions, include them in a single email rather than sending several emails in quick succession. Sending multiple emails in the same day regarding similar topics (e.g., appointments, invoices, or order follow-ups) does not accelerate processing and may create unnecessary tension, which is not in anyone’s best interest.

Please also understand that sending an email late at night (for example, at 1:00 a.m.) does not imply that an immediate response will be provided. Our team typically replies within one business day, and messages are handled in the order they are received.

We appreciate your cooperation in helping us maintain an efficient and professional communication process for all BMC Wholesale members.

We are proud to offer a 90-day warranty on our Grade A (Excellent), Grade B (Good), and Grade C (Fair) devices. Please note that any physical damage or water damage voids the warranty.

Customers who attempt to abuse this policy—for example, by trying to return one or more devices after the 90-day period, or by submitting devices that, upon inspection, have no issues—risk having their accounts permanently banned.

For warranty claims, please email us at: [email protected]
To ensure a written record, claims must be submitted via email only. We typically respond within 1 business day.

Please note: For Grade C (Fair) devices, we reserve the right to decline warranty claims related to aesthetic defects. By ordering Grade C, you acknowledge that these devices may have visible signs of wear. We are transparent about what a Grade C device looks like—please see the video below for reference.

Providing incorrect or invalid details, such as an invalid email address, mailing address, or phone number during registration, will result in the account being deleted. It is the member’s responsibility to provide accurate information during the signup process. This ensures proper communication and helps avoid unnecessary issues.

Accounts registered by businesses that are not directly involved in mobile device repair, sales of electronic devices, or other related fields will be closed. We exclusively work with businesses that are relevant to the mobile device industry to maintain the quality and focus of our network.

If a member confirms an official order*, prompting us to generate and send an invoice, but subsequently becomes unresponsive and/or fails to complete the transaction, their account may be subject to suspension or termination. Additionally, we reserve the right to impose a $75 CAD administrative fee as liquidated damages for the time and resources expended due to this non-fulfillment. This policy ensures operational efficiency and protects our ability to serve serious buyers.

By placing an order of 5 devices or fewer, you acknowledge that a $10 CAD fee per device will apply. This condition helps ensure serious engagement and allows us to provide reliable service from the beginning of our business relationship. Orders of more than 5 devices are charged only at the regular wholesale prices displayed on our website and live inventory.

Example:
If a device in our live inventory is priced at $200 CAD and you purchase 3 units, the price will be $210 CAD per device (3 × $210 CAD) instead of $200 CAD per device (3 × $200 CAD).

By confirming this condition during registration, you agree to these terms. Complaints or disputes regarding this fee after confirmation may result in account suspension or removal, as such situations may indicate a lack of alignment in our ability to conduct business together with mutual trust and understanding.

At BMC Wholesale, scheduling an in-person appointment means we assign a dedicated representative to meet you at our warehouse. This incurs direct costs for us.

If you book an in-person meeting and either:

• Cancel with less than 24 hours’ notice, or

• Fail to show up without proper prior notice of at least 24 hours (cancellations made just minutes or hours before are not acceptable),

your account will be permanently banned from placing future orders, booking appointments, and from any other commercial collaboration.

We also reserve the right to issue an invoice for the time lost, which you will be required to pay.

A minimum of 24 hours’ notice is required to cancel or reschedule an appointment without risking account suspension.

We appreciate your understanding and respect for our time and resources.

BMC Wholesale is a structured wholesale company — not a consumer marketplace — and maintaining this standard ensures that our verified partners receive the professional service they deserve.

At BMC Wholesale, we maintain a structured and professional environment designed exclusively for verified business partners.
All members are expected to demonstrate professionalism, integrity, and respect for our processes at all times.

We reserve the right to suspend or permanently ban any account that does not align with our standards or that disrupts the efficiency of our operations.
This includes (but is not limited to):

• Repeated failure to follow our official procedures or communication channels

• Disrespectful or unprofessional behavior toward our staff

• Excessive or time-wasting inquiries without any legitimate business intent

• Submitting false information during registration or communication

• Misuse of our platform, pricing, or confidential information

BMC Wholesale operates strictly with verified and structured business partners who understand the value of professionalism and process.
Participation in our network is a privilege reserved for serious and qualified resellers.

Please note that all orders are subject to applicable taxes, which legitimate businesses can later claim back through their regular tax filings.

Accounts closed or banned under this policy are not eligible for reactivation unless approved by management after review.

We appreciate your understanding and cooperation in maintaining a professional and respectful environment for all our partners.

As is standard in professional wholesale transactions, all payments made to BMC Wholesale are subject to a clearing and verification period of approximately 2–5 business days before order preparation and shipping begin.
This short delay simply ensures that all funds are fully cleared and secure — a standard safeguard protecting both parties from potential payment reversals or banking delays.

This policy generally applies to new accounts, first-time orders, and larger payment amounts.
BMC Wholesale also reserves the right to request a valid government-issued photo ID or other verification documents when necessary.

Please note that if a prospective buyer expresses unwillingness or dissatisfaction with this normal clearing process before placing an order, BMC Wholesale may choose to discontinue the transaction immediately. Professional partnerships require mutual trust and respect for standard industry procedures.

Our goal is to maintain a secure and professional environment for all verified members.

BMC Wholesale operates strictly as a B2B wholesaler and works exclusively with registered businesses that have a minimum level of operational and commercial experience, as outlined on our website.

From time to time, we may receive questions from members that clearly demonstrate a lack of basic business logic or professional experience, such as:

• Asking why legally required sales taxes are charged

• Asking if UPS, FedEx, or other carriers can deliver orders at midnight

• Asking us to contact their end customer on their behalf

• Asking for a refund if their customer changes their mind

• Expecting immediate responses outside our business hours due to a lack of understanding of time zone differences (our operations run on EST business hours)

These types of requests indicate that the member is not yet ready to operate in a professional wholesale environment.

To protect our operations, our partners, and our team’s time, BMC Wholesale reserves the right to suspend or close any account without notice when such situations occur.

Members are welcome to reapply once they have acquired sufficient business experience and a clear understanding of standard commercial practices.

For established businesses, you can be assured that you are working with a company built on a real commercial structure, clear policies, and professional wholesale standards.